How do I sign in with a new email address?

[Andywild]

I have changed my email from the original email I used when starting service in 2015, my service keeps being stopped with virgin media and each time I have to contact virgin and pay my bills to get reconnected, I need to set up a direct debit from my bank account, but I keep hitting a brick wall !! Any help would be welcome

[Joseph_B]

Hey @Andywild,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, with this we would like to help to go about sorting out your account and making sure that you able to set up the payments, for this I will be sending you a private message to discuss this further.

Joe