Forum Discussion

StitchandGrogu's avatar
StitchandGrogu
Joining in
2 years ago
Solved

Help with My virgin login

Hello there,  We are a new customer and have been trying to verify ourselves on the app however I don't receive the verification link or if I do it says the link has timed out.  Would anyone be abl...
  • Alex_RM's avatar
    Alex_RM
    2 years ago

    Thanks for confirming Sammie,

    So I can get a few more details from you I've popped you over a private message.

    Alex_Rm

StitchandGrogu's avatar
StitchandGrogu
Joining in
2 years ago

Never had Virgin in the past. 

I have tried to log in then it advises about verification, and then sends an email I do not get. I also do not get a reset password email if I ask for it.

It's peculiar. 

Many Thanks, 

Sammie 

Alex_RM's avatar
Alex_RM
Icon for Forum Team rankForum Team
2 years ago

Thanks for confirming Sammie,

So I can get a few more details from you I've popped you over a private message.

Alex_Rm

  • Collywheelo's avatar
    Collywheelo
    Joining in
    8 months ago

    I am having the same issue. I cannot login, and also my Account number is not being recognised? 

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      8 months ago

      Hi Collywheelo

      Welcome to our community forums and thank you for your first post.

      Sorry to hear you are having a similar issue with your my VM login. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this
      Thanks,