Contract renewal problems

[Arachnologist63]

Just keeps saying Oops, been like this for days, from Emails, my virgin app and google, come on virgin get your act together! 

[Alex_RM]

Hi Arachnologist63,

Thanks for posting and welcome to our community 😊

We're sorry you're having some issues accessing things, can you send a screenshot of some of the errors you're getting?

Alex_Rm

[Arachnologist63]

 

 that’s all I get is it going to the oops page and when I click the tab underneath it takes me to a page saying I can get virgin media in my area 

[Molly_T]

Thank you for sending this over Arachnologist63! Sincerest apologies that this is happening, we appreciate it is less than ideal! 

We will send you a PM to confirm a few account details and get this raised with the team for investigation. 

You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[Molly_T]

Hi All, just returning to update the public thread. 

Arachnologist63 came back to us via PM to confirm this is all now sorted - Glad to hear it!

If you do need any help in future, just let us know. 

Wishing you all the best! 🌞