Contract renewal problems
My contract is coming to an end and I was emailed with a new offer, this was a really good offer and I accepted it, however after a few days there was nothing changing on my account page so I called.
The call handler reassured me that it would all go through but will take 'some time' to show on my account.
I left it for a few more days and nothing changed so I called again, this time I was told it is a 14 day wait and that it would then go on... on both occasions they tried to re-contract me but said it would go up substantially above what I had already agreed to.
I waited the 14 days and called back today, imagine my surprise when I was told there is a problem with the contact they sent me and it can not be honoured, they are now saying my price will go up by 20 pounds a month. I can not understand why they are refusing to accept the contract agreement that they have already emailed me.
Most frustratingly, I can see that if I was a new customer I would get a better deal than any they are offering, seems as though the 20 years of loyalty count for zero!
Is there anything I can do to resolve this?
Hello tac2983,
Welcome back to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online contract renewal. If you have a copy of the contract that you agreed the team should be able to honour it. I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
