Forum Discussion

Ckuk's avatar
Ckuk
On our wavelength
4 years ago

Change account number

Hi I have a new contract and need to change the account number associated with my email so I can access the new information with the app
Beth_G's avatar
Beth_G
Icon for Forum Team rankForum Team
4 years ago

HI Ckuk,

 

Thanks for posting on the Community Forums.

 

This is completely normal - don't worry. What we need to do is what's called a 'Move and Transfer' between both your old and new account so that you can continue signing into your My Virgin Media using your same credentials but your new account details will show.

 

I'll pop you over a PM now so I can help with this.

 

Beth

ryan120's avatar
ryan120
Joining in
3 years ago

I have the same issue , what do I do?

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    3 years ago

    Hi ryan120,

    Thanks for posting, and welcome to the Community Forums!

    I'm sorry to hear you're also experiencing a similar issue. To confirm, have you been installed at your new property, or are you waiting for your installation/equipment?

    Cheers,

    • ryan120's avatar
      ryan120
      Joining in
      3 years ago

      I now installed 

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        3 years ago

        Hi Ryan, 

        Thanks for coming back and letting us know you're installed now. 

        If the email address is already connected to an old account/address, we would need to complete a move and transfer. 

        To do this, I will need to clarify a few details with you. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

        Thanks,