Forum Discussion

ParkerDj's avatar
ParkerDj
Tuning in
3 months ago

Change account number

There same problem here.  I moved house on Sunday, with advance notice to Virgin.  Cables where delivered late so I couldn't plug in yesterday.   I was told max wait was 24 hours.

I am now hotspotting on my own data - No Virgin, No TV, No Landline - unable to hold teams meetings and I've been told it will drop in eventually. 

I have tried to login and the account is still set up to my old address.  This is very exasperating.

 

 

[MOD EDIT: Post split to create own thread]

  • Akua_A's avatar
    Akua_A
    Forum Team
    3 months ago

    Hi ParkerDj 

    Sorry to hear you are experiencing a similar issue. We apologise for the house move experience you are having and we want to do our best to help from here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page.

    Thanks,