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There same problem here. I moved house on Sunday, with advance notice to Virgin. Cables where delivered late so I couldn't plug in yesterday. I was told max wait was 24 hours.
I am now hotspott...
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Hi ParkerDj
Sorry to hear you are experiencing a similar issue. We apologise for the house move experience you are having and we want to do our best to help from here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page.
Thanks,