PeteFletch
2 years agoTuning in
Change of account number
Hi,
Having had problems with my new package I now have a new account number.
When I sign into My Virgin Media it still brings up the old account.
can I have the new account number transferred to my email address that I sign in with?
many thanks
Hi PeteFletch
Thank you for your post and welcome to our community.
Could you expand on what's happened please?
Ordinarily you would only receive a new account number if you have moved property or you are a new customer.
Have you recently joined as a new customer?
Please pop back to us when you can.