Forum Discussion

Ckuk's avatar
Ckuk
On our wavelength
4 years ago

Change account number

Hi I have a new contract and need to change the account number associated with my email so I can access the new information with the app
newapollo's avatar
newapollo
Very Insightful Person
4 years ago

Hi Ckuk,

Have you moved house, or did you leave Virgin and then return as a new customer?

If you moved house then a member of the Forum Team may be able to perform a move and transfer and set your email address up with your new account.

However if you are a returning customer then you will need to use a new email address.

 

  • Ckuk's avatar
    Ckuk
    On our wavelength
    4 years ago

    I moved house, got a new contract as there was a month gap between houses. The app still logs in and shows my old contract number 

    • Beth_G's avatar
      Beth_G
      Icon for Forum Team rankForum Team
      4 years ago

      HI Ckuk,

       

      Thanks for posting on the Community Forums.

       

      This is completely normal - don't worry. What we need to do is what's called a 'Move and Transfer' between both your old and new account so that you can continue signing into your My Virgin Media using your same credentials but your new account details will show.

       

      I'll pop you over a PM now so I can help with this.

       

      Beth

      • ryan120's avatar
        ryan120
        Joining in
        3 years ago

        I have the same issue , what do I do?

  • yahyahameed's avatar
    yahyahameed
    Joining in
    2 years ago

    I have the same problem, recently moved home, still have the old account no. associated with email Id. How can I change the old number and access the new account?

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 years ago

      Hi yahyahameed 

      Welcome to our community forums and thank you for your first post.

      Sorry to hear your email id is still attached to your old account. In this case, you can register the new account with a new email address https://www.virginmedia.com/my-virgin-media/register/get-help or we can try to move your email from your old account to the new one. Please let me know which you would prefer and I will do my best to help.

      Thanks,

      • yahyahameed's avatar
        yahyahameed
        Joining in
        2 years ago

        Thank you for your reply. I would like to keep my email id with the new account.