Cannot register for my Virgin media account

[osbornchloe1993]

I’ve been a Virgin broadband customer since November 2022, and yet STILL I cannot register for My Virgin Media despite trying everything I’ve read here on the message boards-  when I go to enter my email and continue I get an error code- I have already tried in the app and on numerous other web browsers so this is not an issue with that.

the error code is DFE01 -‘Oops we’ve ran into a problem’. Absolutely ridiculous, I’m just going around in circles.

as it appears impossible to speak to someone online about this without logging in to my Virgin media (rather ironic) I’m hoping a technician will contact me here? Or if anyone has had the same issue recently I’d be so grateful for any tips.

thanks.

[CharlotteC1]

I'm having a similar issue since September and I'm getting nowhere with customer service. When I try to register I get the error: we can't find an account with the details you've provided. Please contact us to register. 

When customer service check my details or try to register for me, the confirm I am entering the correct details. I'm told there's an IT ticket raised and I am always promised I will hear back within 48 hours but I never do. It's endless. Can anyone help? I feel so frustrated and let down as a new customer. 

[Lee_R]

Hi @CharlotteC1 thanks for posting and welcome to our community.

Sorry to hear you've not been able to register for your online account. And sorry for any inconvenience this may be causing you. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Kain_W]

Hi CharlotteC1,

Lee is currently out of office so I've assigned this to myself to pick up.

I've dropped you a PM so we can investigate further.

Regards,

[Cgerrity12]

Hi

I'm also having issues registering, virgin broadband is now set up and working but if I enter my details, account number and area reference, it comes up with 'oops.... something went wrong. Please try again later.'

Can you help please?

[Steven_L]

Hey Cgerrity12,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account creation. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

You're very welcome Cgerrity12 and if you have any further issues, please let us know here 👍

Thanks,

Steven_L