Forum Discussion

osbornchloe1993's avatar
osbornchloe1993
Tuning in
2 years ago
Solved

Cannot register for my Virgin media account

I’ve been a Virgin broadband customer since November 2022, and yet STILL I cannot register for My Virgin Media despite trying everything I’ve read here on the message boards-  when I go to enter my e...
Myvirginmedia def01
  • Zoie_P's avatar
    Zoie_P
    2 years ago

    Hi osbornchloe1993,

    Thank you for messaging with me and I am glad I could get your IT ticket raised 💻. Hopefully you can get this resolved asap, and if you need an update please pop back to us here 😊

    Zoie

PCoch's avatar
PCoch
Joining in
2 years ago

Joined 23 Aug 2023. Been on WA and WebChat for hours. Week 5 and still cannot register. VM confirm my acc no is correct (but they dont recognise it) had 3 IT tickets and 2 complaints raised - not a word in reply! 

Lee_R's avatar
Lee_R
Forum Team
2 years ago

Hi PCoch thanks for posting and welcome to our community.

Sorry to hear you've been unable to register your my virgin media account. I am also sorry for any inconvenience this may be causing you.  And I am sorry for the lack of response you've reported when you've tried to resolve the issue. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R