I have just had the account transferred by the bereavement team but I am unable to register for My Virgin. It gets to the create password stage and just says there was an error, please try again later. I need to check if all the email addresses have moved over as they are still in use
Hi Snake_78,
Thank you for reaching out to us in our community and welcome, i'm really sorry to hear about your loss, please accept my condolences, I would love to help you get back into your Online Account and check your email for you, I have sent you an invite into a private chat, please click on the white envelope to join.
Regards
Paul.
