Cannot register for my Virgin media account

[osbornchloe1993]

I’ve been a Virgin broadband customer since November 2022, and yet STILL I cannot register for My Virgin Media despite trying everything I’ve read here on the message boards-  when I go to enter my email and continue I get an error code- I have already tried in the app and on numerous other web browsers so this is not an issue with that.

the error code is DFE01 -‘Oops we’ve ran into a problem’. Absolutely ridiculous, I’m just going around in circles.

as it appears impossible to speak to someone online about this without logging in to my Virgin media (rather ironic) I’m hoping a technician will contact me here? Or if anyone has had the same issue recently I’d be so grateful for any tips.

thanks.

[osbornchloe1993]

Thank you Tom, to note the Forum staff have been nothing but helpful and I appreciate you trying to push this through for me as consistently as you all have, it is once it leaves the forum and is raised as a ticket that the radio silence appears and I will make this clear as again I have always had very swift assistance on this particular platform- I have PM’d Zoie as recommended,

Regards.