Forum Discussion

osbornchloe1993's avatar
osbornchloe1993
Tuning in
3 years ago
Solved

Cannot register for my Virgin media account

I’ve been a Virgin broadband customer since November 2022, and yet STILL I cannot register for My Virgin Media despite trying everything I’ve read here on the message boards-  when I go to enter my e...
Myvirginmedia def01
  • Zoie_P's avatar
    Zoie_P
    3 years ago

    Hi osbornchloe1993,

    Thank you for messaging with me and I am glad I could get your IT ticket raised 💻. Hopefully you can get this resolved asap, and if you need an update please pop back to us here 😊

    Zoie

osbornchloe1993's avatar
osbornchloe1993
Tuning in
3 years ago

Also I can confirm I have deleted all cookies from my browser and have used incognito mode, unfortunately when attempting to register I get the same error message,

 

thanks,

 

Chloe. 

Zoie_P's avatar
Zoie_P
Forum Team (Retired)
3 years ago

Hi osbornchloe1993 👋,

Thank you so much for your post and I am so sorry you are having issues with this, thanks also for doing those steps.

I have checked our systems and can see you are stuck in a registering loop, this would require an IT ticket. I can get this raised for you, so will pop you over a PM to get your details. Keep an eye out for the little envelope 📩

Zoie

  • osbornchloe1993's avatar
    osbornchloe1993
    Tuning in
    3 years ago

    Hugely appreciated Zoie, thanks for helping out with this so quickly, I’ve replied to the PM sent,

    kind regards.