on 23-05-2024 20:56
Hello,
I have recently swapped to a different package on VM, I was assigned to a new account and area reference, but upon login to my account it still links me to my old package.
Any ideas on how to get this changed?
on 24-05-2024 09:17
Hi iRobvrt,
Thank you for reaching out to us in our community and welcome, we are glad to hear you have stayed with us on a new package, when the account changes so does the account number, you need to set up a new Online Account using the new account number and a different Email address, once set up you can revert back to your preferred Email.
Regards
Paul.
on 26-05-2024 18:06
When trying to set up a new account, it says "We Found You" and tries to log me into my old account still. Any other work arounds?
on 27-05-2024 08:30
Hi iRobvrt,
I will be happy to help you set up a new account, I have sent you an invite into a private chat, please click on the white envelope to accept.
Regards
Paul.