Can’t view my bills

[George_12]

Hi. For some time I’ve been unable to view my bills online or in the virgin media app.

Online I get stuck in a loop which just keeps taking me back to the help section when I click on ‘view my bill’. I’ve tried on different iPads and on a laptop.

In the app I get a message saying can’t view bills because I’m not logged on as the main user, even though I am.

Help please.

[Ashleigh_C]

Hi there @George_12 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you are facing this issue with your bill! I'd like to take a closer look into this with you via a private message so we can see what might be happening. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.