Can't register for account DE01

[merryfellow]

I'm trying to register an account, but I get the message:

Oops, we've ran into a problem. 
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

I've tried again, refreshed browser cache, deleted cookies, and tried multiple email addresses, etc. Always the same message

Many thanks in advance

[Zach_R]

Hi @merryfellow, 

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're having some trouble registering for a My Virgin Media online account. Have you also tried doing this from a different device?

Thanks,
 

[merryfellow]

Hi @Zach_R, yes, several, same error message

[Zach_R]

Hi @merryfellow,

I see. Also, just to confirm, are you getting to the site via a bookmark/favourite on a browser?

Thanks,
 

[merryfellow]

Nope, direct navigation.

[Lee_R]

Hi @merryfellow thanks for getting back to us.  

I would like to help you resolve this. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R