Forum Discussion

merryfellow's avatar
merryfellow
Joining in
12 months ago

Can't register for account DE01

I'm trying to register an account, but I get the message: Oops, we've ran into a problem. Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01) I've tried aga...
Zach_R's avatar
Zach_R
Forum Team
12 months ago

Hi merryfellow, 

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're having some trouble registering for a My Virgin Media online account. Have you also tried doing this from a different device?

Thanks,
 

merryfellow's avatar
merryfellow
Joining in
12 months ago

Hi @Zach_R, yes, several, same error message

  • Zach_R's avatar
    Zach_R
    Forum Team
    12 months ago

    Hi merryfellow,

    I see. Also, just to confirm, are you getting to the site via a bookmark/favourite on a browser?

    Thanks,
     

    • merryfellow's avatar
      merryfellow
      Joining in
      12 months ago

      Nope, direct navigation.

      • Lee_R's avatar
        Lee_R
        Forum Team
        12 months ago

        Hi merryfellow thanks for getting back to us.  

        I would like to help you resolve this. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

        Regards

        Lee_R