unable to renew contract

[grizz]

My contract expired on January 5th of this year.

Looking at my emails yesterday, it looks like I was offered the chance to keep my package for 20% less.

So I thought, Why not? Not like I have much choice in my area, at least not yet.

I tried renewing, but the problem is that the website just gives errors. I've tried two browsers, and nothing works.

Today I got a new offer on my phone to renew for 25% less, so I followed the link on my phone with the same result.

This is not a recent problem. I have had problems with the website for years.

It's like you don't want anyone to renew.

The chat option is as good as useless 3 hours without a reply

Phil

[grizz]

Hi

My eyesight is bad but not that bad 😄 i saw it and replied saturday

[Matthew_ML]

Don't worry about ti glad you managed to find it 🙂

[nickdare]

Have you got this resolved? I'm having a similar issue. I got an offer but didn't want to agree to it until my hub was replaced (it had overheated).

When I went to accept the offer after the hub replacement, I couldn't access it. It was so frustrating. 

Luckily, we have fibre in our street so I might go elsewhere and probably save myself a few £££ too. 

[Matthew_ML]

Hey nickdare, thank you for reaching out and I am sorry to hear this.

Our offers which are offered on the day as todays prices think of it like the stock market they can up and down at any time.

You can also look at new deals here 

[grizz]

Mine isn't resolved as i still haven't had a reply after giving my details 😒

Website is still giving errors on see your renewal deals

Phil

[grizz]

[John_GS]

Hi @grizz 

If you can respond to my colleagues PM, they can assist further.

[grizz]

I Already did that saturday

I seem to be going round in circles here

[Matthew_ML]

My colleague Kath, will reply when she can do please do not worry. 

[grizz]

I might be better speaking to retentions to speed things up, i will be back at work soon then will have far less chance of doing anything, 

If i end up having to leave i will need to give my 30 days notice in the next week or 2

Any phone numbers for retentions  as i don't have a landline or virgin mobile