unable to renew contract

My contract expired on January 5th of this year.

Looking at my emails yesterday, it looks like I was offered the chance to keep my package for 20% less.

So I thought, Why not? Not like I have much choice in my area, at least not yet.

I tried renewing, but the problem is that the website just gives errors. I've tried two browsers, and nothing works.

Today I got a new offer on my phone to renew for 25% less, so I followed the link on my phone with the same result.

This is not a recent problem. I have had problems with the website for years.

It's like you don't want anyone to renew.

The chat option is as good as useless 3 hours without a reply

Phil