Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've had some issues with opening an offer via email. Have you tried logging in to My VM and checking any offers available to you there?
We're not able to implement email offers manually I'm afraid but we can check to see what offers are available that we can authorise. In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
grizz You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
Checking things here, we've not received any reply to the message I sent on Saturday. If you can click on the message I sent and reply with the information, I can then help further.
As of yet, we've not received a reply back from you.
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contract","id":"message:5491256","revisionNum":1,"repliesCount":22,"author":{"__ref":"User:user:36849"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"conversation":{"__ref":"Conversation:conversation:5491256"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5491256"},"body":"
My contract expired on January 5th of this year.
Looking at my emails yesterday, it looks like I was offered the chance to keep my package for 20% less.
So I thought, Why not? Not like I have much choice in my area, at least not yet.
I tried renewing, but the problem is that the website just gives errors. I've tried two browsers, and nothing works.
Today I got a new offer on my phone to renew for 25% less, so I followed the link on my phone with the same result.
This is not a recent problem. I have had problems with the website for years.
It's like you don't want anyone to renew.
The chat option is as good as useless 3 hours without a reply
Phil
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My contract expired on January 5th of this year.
Looking at my emails yesterday, it looks like I was offered the chance to keep my package for 20% less.
So I thought, Why not? Not like I have much choice in my area, at least not yet.
I tried renewing, but the problem is that the website just gives errors. I've tried two browsers, and nothing works.
Today I got a new offer on my phone to renew for 25% less, so I followed the link on my phone with the same result.
This is not a recent problem. I have had problems with the website for years.
It's like you don't want anyone to renew.
The chat option is as good as useless 3 hours without a reply
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
\n
We're sorry to hear you've had some issues with opening an offer via email. Have you tried logging in to My VM and checking any offers available to you there?
\n
We're not able to implement email offers manually I'm afraid but we can check to see what offers are available that we can authorise. In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
\n
We're sorry to hear you've had some issues with opening an offer via email. Have you tried logging in to My VM and checking any offers available to you there?
\n
We're not able to implement email offers manually I'm afraid but we can check to see what offers are available that we can authorise. In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
\n
Thanks,
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Tried all of the above but nothing works all i get is oops something went wrong when i click on renew or check offers
tried 2 browsers and mobile but same result.
it's the website that is the problem and had this happen many times over the years
Tried all of the above but nothing works all i get is oops something went wrong when i click on renew or check offers
tried 2 browsers and mobile but same result.
it's the website that is the problem and had this happen many times over the years
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Please reply to Kath's DM, grizz so we can further assist.
Please reply to Kath's DM, so we can further assist.
\n
Zoie
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Hi
I have replied and still keep trying online but nothing so far.
How is it possible for the website to be so bad, it's not a recent thing it has had problems going back years
oops there is a problem is the usual error
Quite possibly the worst website i have ever used going back decades
I have replied and still keep trying online but nothing so far.
How is it possible for the website to be so bad, it's not a recent thing it has had problems going back years
oops there is a problem is the usual error
Quite possibly the worst website i have ever used going back decades
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Decided to try the virgin media app on my iphone with the same result
Decided to try the virgin media app on my iphone with the same result
oops our website doesn't work 😞
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grizz Please respond to your invitation to private message and the agent will support you further.
Please respond to your invitation to private message and the agent will support you further.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5492669_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5492677":{"__typename":"ModerationData","id":"moderation_data:5492677","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5492677":{"__typename":"ForumReplyMessage","uid":5492677,"id":"message:5492677","revisionNum":1,"author":{"__ref":"User:user:36849"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumTopicMessage:message:5491256"},"conversation":{"__ref":"Conversation:conversation:5491256"},"subject":"Re: unable to renew contract","moderationData":{"__ref":"ModerationData:moderation_data:5492677"},"body":"
What invitation would that be i reponded to the message i got on staurday
What invitation would that be i reponded to the message i got on staurday
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grizz You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
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Hi
My eyesight is bad but not that bad 😄 i saw it and replied saturday
My eyesight is bad but not that bad 😄 i saw it and replied saturday
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Don't worry about ti glad you managed to find it 🙂
Don't worry about ti glad you managed to find it 🙂
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Have you got this resolved? I'm having a similar issue. I got an offer but didn't want to agree to it until my hub was replaced (it had overheated).
When I went to accept the offer after the hub replacement, I couldn't access it. It was so frustrating.
Luckily, we have fibre in our street so I might go elsewhere and probably save myself a few £££ too.
Have you got this resolved? I'm having a similar issue. I got an offer but didn't want to agree to it until my hub was replaced (it had overheated).
When I went to accept the offer after the hub replacement, I couldn't access it. It was so frustrating.
Luckily, we have fibre in our street so I might go elsewhere and probably save myself a few £££ too.
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Hey nickdare, thank you for reaching out and I am sorry to hear this.
\n
Our offers which are offered on the day as todays prices think of it like the stock market they can up and down at any time.
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Mine isn't resolved as i still haven't had a reply after giving my details 😒
Website is still giving errors on see your renewal deals
Mine isn't resolved as i still haven't had a reply after giving my details 😒
Website is still giving errors on see your renewal deals
Phil
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If you can respond to my colleagues PM, they can assist further.
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My colleague Kath, will reply when she can do please do not worry.
My colleague Kath, will reply when she can do please do not worry.
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I might be better speaking to retentions to speed things up, i will be back at work soon then will have far less chance of doing anything,
If i end up having to leave i will need to give my 30 days notice in the next week or 2
Any phone numbers for retentions as i don't have a landline or virgin mobile
I might be better speaking to retentions to speed things up, i will be back at work soon then will have far less chance of doing anything,
If i end up having to leave i will need to give my 30 days notice in the next week or 2
Any phone numbers for retentions as i don't have a landline or virgin mobile
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Hi grizz,
\n
Checking things here, we've not received any reply to the message I sent on Saturday. If you can click on the message I sent and reply with the information, I can then help further.
\n
As of yet, we've not received a reply back from you.
Checking things here, we've not received any reply to the message I sent on Saturday. If you can click on the message I sent and reply with the information, I can then help further.
\n
As of yet, we've not received a reply back from you.
\n
Thanks,
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