unable to renew contract

[grizz]

My contract expired on January 5th of this year.

Looking at my emails yesterday, it looks like I was offered the chance to keep my package for 20% less.

So I thought, Why not? Not like I have much choice in my area, at least not yet.

I tried renewing, but the problem is that the website just gives errors. I've tried two browsers, and nothing works.

Today I got a new offer on my phone to renew for 25% less, so I followed the link on my phone with the same result.

This is not a recent problem. I have had problems with the website for years.

It's like you don't want anyone to renew.

The chat option is as good as useless 3 hours without a reply

Phil

[Kath_F]

Hi Phil, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some issues with opening an offer via email. Have you tried logging in to My VM and checking any offers available to you there? 

We're not able to implement email offers manually I'm afraid but we can check to see what offers are available that we can authorise. In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[grizz]

Tried all of the above but nothing works all i get is oops something went wrong when i click on renew or check offers

tried 2 browsers and mobile but same result.

it's the website that is the problem and had this happen many times over the years

[Zoie_P]

Please reply to Kath's DM, @grizz so we can further assist.

Zoie

[grizz]

Hi

I have replied and still keep trying online but nothing so far.

How is it possible for the website to be so bad, it's not a recent thing it has had problems going back years

oops there is a problem is the usual error

Quite possibly the worst website i have ever used going back decades

[Carley_S]

My apologies for the concerns you've had with the website @grizz 
If you have replied Kath's private message invite, they'll support you further on this 

[grizz]

Decided to try the virgin media app on my iphone with the same result

oops our website doesn't work 😞

[Carley_S]

@grizz  Please respond to your invitation to private message and the agent will support you further. 

[grizz]

What invitation would that be i reponded to the message i got on staurday

[Carley_S]

@grizz You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.