switching to eBilling

[JenkinsonJ]

• I have tried searching everywhere online and there isn't any way I can find to switch to eBilling.
• Any of the help sections and forums answers I can find tell you to Go to 'My Profile' on My Virgin Media, however the page simply doesn't exist, I don't know if it was removed with a website update but there have been posts here from the last 2 years so it has been an ongoing problem for a while - when is this going to be fixed?
• How am I supposed to switch to ebilling? This seems like an anti consumer practice as there wasn't a clear option to opt out of paper bills when signing up and it's virtually impossible to opt out afterwards. What a disgraceful business practice.
• I have checked communication preferences however the options are different when accessing the same page on a laptop or mobile, with the latter only giving Braille, audio, large text or an option including Mail. 
• Any of the forum answers that are on here are resolved via a PM, which tells me that there isn't a solution without contacting customer services, otherwise the solution should be able to be posted here.

As an aside, I have already complained about the horrendous experience I had without setting up the broadband and was told I would have money taken off my first bill as compensation but I haven't received a penny. This has been the worst experience I have ever had with a service provider and I will be telling friends and family to steer well clear.

[Carley_S]

Hi @JenkinsonJ 

Welcome to the community forums

Sorry to hear that you've had a poor customer experience with us and haven't been able to set up eBilling. 

The steps to set up eBilling after signing into your online account are;

•    Click on the Settings tile.

•    Click on Account Details.

•    Scroll to Communication Preference and click Edit.

•    Select "eBills, email, text" from the dropdown menu.

•    Click Update.

Please let us know at what point  from these steps does the process fail so we can assist further.

[toamuka1]

None of those steps are accurate to what options are given on the online account options.

[Ayisha_B]

We do apologise @JenkinsonJ and will pass on the feedback.

Can you confirm if you have now been able to set your E-billing up?

If you still need support with this, please respond to my PM 📩 and we can take it from there.

[Ayisha_B]

We do apologise @JenkinsonJ and will pass on the feedback.

Can you confirm if you have now been able to set your E-billing up?

If you still need support with this, please respond to my PM 📩 and we can take it from there.