Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 30 replies
  • 7 kudos


Just had my complaint back from Virgin Media. Response does not address any of the points I have raised, in fact I think it is a standard reply sent to all. Anyone else getting the same treatment?

Virgin complaints

Thanks Andrew G, I've contacted ofcom as you said they can't help, they told me to contact CSIS? they couldn't do anything for 28 days, my problem is that I've had nothing from virgin in writing to say that I've cancelled my account. There's plenty o...

Spreader by Tuning in
  • 5 replies
  • 0 kudos

Terminating My Contract - Shady Practices

I feel like I've been lied to numerous times when trying to disconnect from Virgin.My 18 month contract started on 24 September 2021, and by my reckoning, that means it concludes on 23 March 2023.First lie: It's too early to book a termination now, t...

Skev123 by Joining in
  • 3 replies
  • 0 kudos

Help! Parents being charged for Netflix!

My Parents are being suddenly have Netflix charges appearing on their virgin bill. They do not have any accounts with Netflix. How is possible that Virgin can sign them up for a service and take money from their account with their consent?Sounds like...

VAT invoice

Im trying to get hold of VAT invoices for my broad band account.  i had them set up to arrive last year but nothing has arrived in 2023. when i call the general call centre they seem a little lost with the concept of a VAT bill differing from the sta...

Resolved! Impossible to cancel

I have now spent about 15 hours trying to cancel my service (since Jan 25). The first time I called them it all seemed fine; they agreed to cancel but didn't provide a transcript that I asked for. Next thing I knew, I had an email confirming a change...

Re: Useless inept service.

@goslowhas made some excellent points regarding the compensation & credit schemes, but you have posted this in the general chatter forum which is fine - but not often frequented by staff. I'll move this to the account section so as the staff may pick...

japitts by Very Insightful Person
  • 0 replies
  • 0 kudos