Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsHow to retrieve and change a forgotten password from email NTLworld.com I have forgotten my password for the email account ending with NTLworld.com. I have tried to change, repair, amend the password etc to no avail. I cannot access my calendar or emails due to an upgrad...Can't find WS or CH Order reference Hi, I need the order reference number (starting with WS or CH) for top cashback uk. I can't find this on any email, email attachment, letter, or in the app. The only advice I've seen is to m...billing paid twice and services still not running Virgin urged me to pay outstanding bills as payments somehow, for an obscure reason stopped through direct debit. Even after having paid the bill, the 'restricted' services were not lifted. Moreover,...Sign in details not recognised Sorry, we can't sign you in just now Don't worry, it's just a quick pause to help keep your account safe. Instead: Use a device you've signed in on before Try again from a familiar connect...No Welcome Email I have had my virgin media installed since Thursday but have yet to receive my welcome email with my account details. Any help with this matter would be greatly appreciated 360 upgrade not working I recieved the replacement 2 remotes, along with a stream box/puck. But, no amount of contacting virginmedia on webchat, two times, has got my upgrade sorted Was told "give it 2 hours", then 3 hour...Question - devices signed into TV account Hi. Does anyone know how to see how many devices are signed into my tv account? Thanks [Mod - title edited for clarity] Can't Renew Contract When I click on any offer link in any promotional email from Virgin, I get this message: "Sorry, You are not eligible for this particular offer" I have had this since I joined VM 2 years ago. Now t...Help - no internet despite payment I have made a payment of 70 pounds and it has been almost 30 minutes yet my internet still is not restored. Interestingly when I check my account it says it is over 50 Pounds in credit yet my service...Unable to reset my VM02 Password Hi. I don't know what my account password is to login so have been using the other method of an emailed link. However I now need to reset my password so I can log onto a device that can't get these ...
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