Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

no welcome email/account number etc

Received pre contract emails, received equipment Friday 2nd Dec. Have installed broadband which is working, but I've had no welcome email, with account number etc.I am a bit worried because last occupants went early, so I have connected up our broadb...

Resolved! Re: Secret Password

Hi , I can’t recall the secret memorable word used when contacting VM by phone.I spoke to someone some weeks ago about a different issue and mentioned this and they said they would arrange for a letter to be sent out with details on howto reset my me...

Dizaster by On our wavelength
  • 2 replies
  • 0 kudos

Credit not applied

Good Morning, can any one help please? I signed up to Virgin Media Volt in my local town. It was agreed that the £35 installation charge would not be added as part of the deal. However, this has still been charged despite 4/5 different times i have c...

Moving house - why is it so difficult?

Posting this in desperation, sorry exasperation.I am moving house - this website claims it to be easy:1. The only means to be in touch is online "chat" (the beginning of which is "bot-supported), when on Friday...having spent two 2 hours of a) trying...

Resolved! Unable to corrrect account details

I have just booked an engineer and noticed that they will try and contact me on an incorrect telephone number.  When I try to correct the number in my account I get the message:Sorry the changes you made were not saved, please try againHow do I corre...

abrahad by On our wavelength
  • 5 replies
  • 0 kudos

Billing issue

Is anyone else having issues with billing? We joined virgin broadband in april 2022 on a £25 per month contract. Every month they charge me £56, every month I have to contact them and speak to a call centre operative who tells me they will credit my ...

VFA by Joining in
  • 1 replies
  • 0 kudos

Moving home - unsure if it has been done

I am moving soon and i called and arranged a move. The guy said the router I have is for a different area code so they have to send a new one. I find this a bit suspicious and wanted someone to check my account as i have seen the horror stories here ...

BP2022 by Joining in
  • 4 replies
  • 0 kudos

Error code (Code: DEF01)

I am trying to clock on the forgotten password link when logging into my account as I cannot get my password to work however having this error code come up '(Code: DEF01)'Any help would be great 

Nic79 by Joining in
  • 2 replies
  • 0 kudos