Managing Your Account - Cable - Page 608

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Cancelled due to price increase but last bill shows canx fees

Cancelled due to price increase, bill shows canx fee Hi all, just wondering if anyone who cancelled within march due to the price increase has received their last bill. I just received mine by email and it's showing an early cancellation fee, despite...

DEF01 - Cant make an account

I've tried multiple times over the last few weeks and I give up, I cant make an account to manage my connection/packages.

Moving house, contract now states much higher price

I am due to move house on the 21st May and I notified Virgin Media of that, I now have an arranged install at the new property on the 22nd May. I have received emails detailing the move and also a new contract, I understand that I should have a new a...

URGENT! New contract issued without consent following house move

Hi, I'm writing on behalf of my elderly Dad who is severely sight impaired. He is sitting beside me as I write this and has authorised me writing on his behalf. We phoned VM on 30/01/23 to arrange for our services to be transferred to our new address...

Trying to register but password not accepted!?

Not much else to say really, I cannot register for my new account because virgin wont accept my password!? VM can you DM me about this issue before I cancel?karl.

Reducing my bill

So I called to cancel my Sky Sports and BT Sport after my bill shot up to £135, they guy on the phone said "That seems expensive to me, let me see what I can do" and then offered it to me for £99.Point is, why don't they reduce my bill to said £99 in...

Offered new contract before present one finishes

Hello, My current 18 month contract ends on 21 July. I was looking on MyVirginMedia and out of interest clicked on ‘upgrade package or find out the latest deals for you’An option was another 18 month contract for the same monthly price I am paying n...

Credit score messed up

I had a incorrect late payment on my account for no reason in which I was refunded my late payment now I've noticed its also on my credit score making me look bad how do I get it removed

Can't upgrade sky sports to HD

I signed up to a new contract and was offered sky sports for a good price as well. I got a upgrade on my V6 box to virgin tv 360 at the same time. The new remote arrived and I tried updating the box, it would not update. Also I had no sky sport. An e...

Credit score

Hi I am emailing today about a default on my credit file. I took out virgin media back in 2019 for my home address After moving out the address, I closed my virgin account as the services was no longer needed, this was paid off and all equipment pr...

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