Managing Your Account - Cable - Page 608

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

sales agent sent me a different contract at higher price, what has happened to the customer service?

It was time to do the usual dance of renewing my contract at the intro offer price. Normally it's not so bad, I phone up and soon enough it's agreed and off I go. Inconvenient but fair enough.This time however... tried the phone and was told no, it's...

Netflix account activation

I have had a Netflix account (directly with them) for a year or so. I have recently upgraded my Virgin Media package to include Netflix. I spoke with an agent the other day who said I should get an activation email - but have not had. He also said...

Moving home and being placed on to a new contract without contest

Hi there, Surprised to see this happen to so many other people... So I signed an 18 month contract with Virgin in May 2021, I moved out of my old property 8 months later in Jan, I took the service with me, there was no changes. I have now only jus...

House Move query

Hello There, I have also recently moved property and my account is showing a new 18 month contract has started, and I also received an email confirming my direct debit. I am on the same plan and have made no changes, and I had a few months left on my...

Wrong email input when registering up for a media account

Hi there,I recently set up account failing to realise that I had used the wrong email for my account. I can't activate the account or access any of the account details.Please could anybody help with trying to assign the correct email address to the a...

Leaving due to circumstances

I love virgin media and have broadband and phone. However due to my surgical operation and health i cannot work and know sky offer tv and broadband 36mb with phone for 40 pounds a month. At present i pay this only for broadband but get good connectio...

Resolved! VM not taking my Direct Debit

Hoping one of the forum team can help get this sorted because I can't get through to customer service. I changed banks in June, and updated the new direct debit on the VM website, as instructed. I received an email to confirm the new DD instruction h...

Can't change my contact number

Hello,I'm unable to change my contact number that is used in my profile. Can someone from the virgin team help me regarding this?Thanks

Additional feature 18 incorrect

Hi there My 1st bill from virgin has £6.99 change included for an additional feature 18. The only ppl with access to my pin are myself and my partner. (He was at work at the time). If he had been home I would of accused him of all sorts. How can I ge...

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