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Forum Posts

New contract bill help

Hello I need to contact someone at virgin about my renewed contract. I have tried online chat which is awful to use and just staying on hold on the phone for ages. My agreed contract price which I agreed over the phone was 37. My first bill is 66. I ...

Arronb88 by Tuning in
  • 2 replies
  • 0 kudos

Resolved! No Verification Email

Hi there, I recently joined Virgin Media and have been trying to access the app and sign in online but nothing is working because I require a verification email that I was not sent (not in spam either). Any help would be appreciated. Alex

Unable to sign-in to

To however can help an old man again to sign in to my virgin media account. I seem to have had many problems with my email addresses and I keep messing things up. My fault sorry. I need to set up a brand now email address with Would you pl...

Tomo09 by Joining in
  • 0 replies
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Unable to sign in to account.

I’ve been unable to get into my VM account online to manage my account (need to change some settings). Once signed in I’m stuck on the loading screen as shown below. I’ve waited up to 10 minutes and still stuck on the same screen. I’ve tried the foll...

Emma2511 by Joining in
  • 4 replies
  • 0 kudos

I'm out of Contract & forced to Cancel

I'm now months out of contract & have just found out I am being moved to a place where there is no possibility of a physical connection with Virgin.I have exhausting breathing & speech issues, how can I cancel my internet connection without suffering...

cree69 by Tuning in
  • 8 replies
  • 0 kudos

Activation Fee ?

Recently upgraded my Broadband to 1Gb and was told the activation fee would be waived.Got my bill but see that I have been charged the £35 fee.As I can see from other posts, this has been the case for many who were promised they would not have to pay...

Illegal installation

Hi, a virgin media account has just been set up in my name which I have nothing to do with  I called customer service who refuse to help as I’m not a customer. Would tell me no details at all. They said they would cancel the account that I didn’t set...

cya1012 by Joining in
  • 1 replies
  • 0 kudos

Recommitment offer not working

Received a recommitment offer by email - clicked through to accept and received email containing pre-contract details.  Accepted documents but the place order button on the website isn't working.So much for end-2-end testing prior to pushing out offe...

SuperCC by On our wavelength
  • 3 replies
  • 0 kudos