Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Netflix account activation

I have had a Netflix account (directly with them) for a year or so.  I have recently upgraded my Virgin Media package to include Netflix.  I spoke with an agent the other day who said I should get an activation email - but have not had.  He also said...

paportes by Joining in
  • 3 replies
  • 0 kudos

House Move query

Hello There, I have also recently moved property and my account is showing a new 18 month contract has started, and I also received an email confirming my direct debit. I am on the same plan and have made no changes, and I had a few months left on my...

Leaving due to circumstances

I love virgin media and have broadband and phone. However due to my surgical operation and health i cannot work and know sky offer tv and broadband 36mb with phone for 40 pounds a month. At present i pay this only for broadband but get good connectio...

mo9 by Tuning in
  • 4 replies
  • 0 kudos

Resolved! VM not taking my Direct Debit

Hoping one of the forum team can help get this sorted because I can't get through to customer service. I changed banks in June, and updated the new direct debit on the VM website, as instructed. I received an email to confirm the new DD instruction h...

SamBev by Tuning in
  • 13 replies
  • 0 kudos

Additional feature 18 incorrect

Hi there My 1st bill from virgin has £6.99 change included for an additional feature 18. The only ppl with access to my pin are myself and my partner. (He was at work at the time). If he had been home I would of accused him of all sorts. How can I ge...

kazrak77 by Joining in
  • 1 replies
  • 0 kudos