Managing Your Account - Cable - Page 601

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Re: Email not up to date

Massage my e-mail account is not up-to-date. How can I change that?

Re: Credit report

Ask Vergin media to remove few close account from credit file when asked ....Vergin came back to me with this comment o you must default then I said prove it.. Sent email to underwriters came back !!!!correct it !!!! Vergin media lying...

They are denying I cancelled my contract!!

Honestly I am having a nightmare. I rang up and cancelled my contract with Virgin on 17th March. The person I spoke to at the time was difficult to understand and kept on veering into a sales pitch, so in the end I very clearly said 'I want to cancel...

Credit Report Issue due to Virgin Media

I would desperately like to speak to someone in Virgin Media's credit file amendment team. I had a tv and broadband account with Virgin Media (account number upon request). I called to close the account in October 2021, final bill and all outstanding...

Virgin Media asking for exactly 30 days notice

My contracts ends on the 3rd of July.I called up today, 1st june, and have attempted to give them more than 30 days notice of my intention to cancel my virgin media contract and have my services stop on the 3rd july.they instead ignored me and have ...

Register LPA

I have an LPA for my Mother who is a Virgin Media account holder. I have the LPA online account so can give an access code for online LPA summary. Please can someone point me in the right direction to register the LPA and grant me access to her accou...

Remaining minimum period

I'm coming to the end of my 18 month promotional offer and my bill is due to leap by £50. I haven't been overly impressed by Virgin so am looking to switch to a different provider BUT on my contract it says the Remaining minimum period is 16 months.T...

Resolved! Need help from MODS on Renewing my contract

Hi,I'm coming to the end of my 18 month contract with Virgin Media, I'm on a M350 broadband + phone deal where I'm paying £34 a month, which will jump to £73.25 after the 8th June.That price £73.25 is too high for me and I would like to sign a new 18...

Cheaper bill

Hi,Bit of a strange one. My virgin media bill has been £64 a month since I signed up for 18 months. Discounts and promotions are applied until 3rd August.My latest bill however is only £47.50. On the bill breakdown by starting price of £136 stays the...

downgrading my service

how on earth do I return a box and have my bill reduced accordingly?We moved house on 14th April and had engineer booked for 15th to reconnect our services at new address.However when engineer arrived to reconnect he found that we could only utilise ...

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