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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

Resolved! Bill dispute not being resolved as promised

Hi,Was charged an incorrect early termination fee on my account and was told several times over the phone and in email, that I was wrongly billed and they were going to tell the "manager" to waive it. Just today, I received an email from debt collect...

Yozakura by Tuning in
  • 10 replies
  • 0 kudos

Resolved! Re: Can I just cancel my direct debit?

I spoke to an advisor oy phone early in October to give notice of closing my Virgin Media account and, as a result, was sent a returns package to facilitate the return of the router, hub and peripherals. A payment of £65 was taken from my bank accoun...

mobyduck by On our wavelength
  • 5 replies
  • 0 kudos

Available speeds have decreased

I checked the available broadband speeds for new customers in my area, and it seems to have dropped to a maximum of 350mbps. I currently have the M500 package with a landline and am worried about my contract expiring soon. Is there a chance that I wi...

Resolved! Text Message Scam?

Could anybody tell me if this is a genuine text from VM Hi it’s Virgin Media here. We’ve been trying to reach you to discuss your services. We’ve got an exclusive offer just for you – 100MB Broadband for only £16 per month! To discuss this with us or...

ayjayoh21 by On our wavelength
  • 40 replies
  • 0 kudos

New account number not showing

I told Virgin I was moving on October 13th. I was emails a new account number and told I could track the install/view my package in my account.The install appointment is today and it says I should be able to see this in my account but it's still show...

BreannaS by Joining in
  • 3 replies
  • 0 kudos

Black Friday deals ?

Any ideas when they go live was 11th last year I’m after just 1gb bb Been offered 1gb bb 10gb sim o2 unl everything else a steam box £50 credit and chat phone line weekends for £38.99 a monthwondering if bf will be better thanks 

Treble1 by Fibre optic
  • 1 replies
  • 0 kudos

Wrong address on system

When I searched to have virgin at my home address the system didnt recognise my address as it had the property split into 2 flats when in fact it is one house.The issue came when i tried to order as if i out flat 1 in it said virgin wasnt available a...

abawden by Tuning in
  • 11 replies
  • 0 kudos

Can’t login to new account

I have an old account which is cancelled removed ref 14 and this is never used because it had the wrong address  so got a new account removed with correct address and it’s now activated. the problem is whenever I login or call to Virgin media, it log...

Billing Query

could someone from customer service please contact me regarding an issue I have with the billing amount on my virgin media app and my actual bill please 

Geodev by On our wavelength
  • 6 replies
  • 0 kudos