Hi, Yes I have the same problem for a week and a half when I renewed my services, got given then Netflix Subscription but I cant upgrade it to the Premium Plan even though Its enabled in the VM package and I am paying the £5 extra a month. VM just de...
I signed an 18 month contract on 12 July 2022 for the Ultimate Volt package. So by my calculation it should end 18 January 2024. According to a letter I rec'd in November, it ended on 11/10/2023. Have phoned 3 times to see what is available but none ...
Hi I've got Virgin Stream and have the Netflix add-on and have been trying to cancel it for a few months have tried via box and on my virgin media, my package and clicked cancel under Netflix and it shows the countdown of days remaining everytime and...
Can you help me too?I'm having this exact same problem when a try to join together Virgin media and o2 logins - I've tried different servers but I still just get the whirling infinity symbol and that's it, so I'm getting nowhere.ThanksJacqueline
was contemplating not renewing my contract as still waiting 12 months on for another pod and also still using hub 3 which keeps loosing connection asked if could have new router on renewal today but told to make contact in feb if issue still persists...
I’ve been overcharged since July 2023 (beginning of the contract) and have been in contact to resolve. My last call was December 2023. Virgin owe me a total of £138.00. The bill was not rectified when I called last and I have given up with the custom...
HiJust to warn people Virgin are offering via a whatsapp message in our case a "free month" of broadband as we were leaving Virgin and they "did not want us to lose connectivity" while we were making alternative plans for our broadband.The whatsapp m...
Hey, Last days i decide to upgrade my package and my email are blueyonder.co.uk which mean i need to update it for setting up the memorable passwords, anyway i did everything good and i set my memorable so now i have goes to speak with support at LIV...
Hii need to change my ntlworld email user name to a non ntlworld one. When I change it the promised verification email doesn’t arrive. I have tried changing it via the app, the website and via a call to Virgin but no emails have been receivedAny help...
I have had a contract by email from Virgin saying I have signed up to Virgin 360. I haven’t done this. But I think my dementia husband may have agreed to something on screen. Is this possible that he could have said ok to something coming up on scree...
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