Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hello after 20+ years with VM due to financial reasons and upcoming price increases I have decided to leave VM. I realise people with VM pay different amounts for very similar packages. Anyway I am getting phone weekends only, broadband 132 and T...
Good Evening I am a new customer to Virgin Media (one month) and have been trying to open my account so that I can view my bills. I keep getting the message that I cannot use the password selected.I have tried every variation and followed the guideli...
Hi I was bought virgin broadband on 03.08.22 and it was set up and turned on from October 2022 but so far I do not received any email with Amazon voucher. Can you please help me with this issue?
Hi,My dad unfortunately passed away and I sent a bereavement transfer form to VM. A few days ago the internet went offline during the transfer and did not come back online until I gave them a call. My mother and I have decided to cancel the plan as w...
I look after the account for my parents, they received a letter but no email. Are they still getting a price rise, I thought there should be an email too?
Customer service absolutely disgusting. Spent ages on the phone yesterday, twice listening to ridiculous and sometimes unintelligible offers to get me to stay with Virgin. When I eventually got put through to the relevant department twice to tell the...
I'm thinking about leaving VM because despite being a long term client over many years my ultra fast package is costing me more as a loyal customer than it would if I joined now as a new customer.Why do companies not reward those customers who have s...
I'm moving home and the new address is not covered by Virgin. Do anyone know how early I need to inform Virgin to terminate the service before I left the old home?
I want to downgrade or cancel my broadband, as mentioned in the title I am deaf. I do not have a text phone, I do not sign or lip read.My broadband has become more expensive I can no longer afford it, I have found many different providers that offer ...
contract came to a end, called to in Feb to renew and its been a nightmare since been lied to multiple times by customer support and retentions with proof! finally submitted a complaint just to receive this generic response that gives me no resolutio...
