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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Resolved! Thinking of leaving VM

Hello  after 20+ years  with VM  due to financial reasons and upcoming price increases I have decided to leave VM. I realise people with VM pay different amounts for very  similar packages. Anyway I am getting phone weekends only, broadband 132 and T...

daveydear by Up to speed
  • 16 replies
  • 0 kudos

Cannot register account

Good Evening I am a new customer to Virgin Media (one month) and have been trying to open my account so that I can view my bills. I keep getting the message that I cannot use the password selected.I have tried every variation and followed the guideli...

Stu101 by Joining in
  • 6 replies
  • 0 kudos

Customer service

Customer service absolutely disgusting. Spent ages on the phone yesterday, twice listening to ridiculous and sometimes unintelligible offers to get me to stay with Virgin. When I eventually got put through to the relevant department twice to tell the...

Skunge by On our wavelength
  • 3 replies
  • 0 kudos

Advice on leaving VM

I'm thinking about leaving VM because despite being a long term client over many years my ultra fast package is costing me more as a loyal customer than it would if I joined now as a new customer.Why do companies not reward those customers who have s...

Resolved! Cancellation

I'm moving home and the new address is not covered by Virgin. Do anyone know how early I need to inform Virgin to terminate the service before I left the old home?

Resolved! Deaf customer assistance please

I want to downgrade or cancel my broadband, as mentioned in the title I am deaf. I do not have a text phone, I do not sign or lip read.My broadband has become more expensive I can no longer afford it, I have found many different providers that offer ...