I not log in to My Virgin account because still shows my old Virgin account number, it will not let me register because my email already exists. I have spoken to the Customer “NO” service department, they said it would be rectified in 48 hours that w...
It's the 5th time in 2 days that i am calling to them and the phone call goes to the answering machine... I WANT TO SPEAK WITH A HUMAN NOT WITH A Goddamm machine.... press 2, then press 4, then press 1, jesusss Christ... unbelievable
Hi I am keep having not correct bills generated. I been ringing many time and stressing me out a lot. At the end of april package been changed (contract until the March 2024) and been agreed that I will pay £38 monthly until my end of contract. I kep...
Hello, I have recently placed an order for WiFi over the phone however I believe my email address was taken down wrong on the call. I have since contacted support by phone numerous times with no success, and this had lead to my not yet receiving a we...
I am at the end of my contract and want to remove a couple of things from my package. I've read similar threads that state that this is a real issue and nothing appears to have improved.I recently waited over 1 hour on the phone and then got cut off ...
I've just had VM Fibre installed on my street and I've signed up to MyRates, as i'm Liberty Global employee. The sales rep who knocked on my door said i would be able to have any of the packages available on the Cable My Rates intranet page. So once...
Hello,I’m new and ordered broadband, the router delivery was supposed to be today (Friday 17 Nov). However, I can’t sign up to make an account as I don’t have an account number or area reference. So I’m unable to check on the delivery or contact anyo...
How to find area reference
I’ve been reading these user forums for a very long time and have found much useful information here. So thanks to all of the contributors whether VM employees or volunteers. I’ve also hoped that I’d never have to post, because that usually means th...
I am absolutely disgusted by my experience with virgin media and how they have handled my cancellation request and am desperate for some help. on 19/05 I cancelled my package and we agreed a switch off date of 30/06. Which I have in writing on WhatsA...
