Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Returned equipment

Hi,I am getting emails about returning the arris hub 3, I reactivated the hub3 as I had issues with the hub 5 and I returned the hub 5. I don’t want vm charging me as I have returned the equipment weeks ago.  

Sbmb1 by Tuning in
  • 0 replies
  • 0 kudos


Before I contact customer service,does anyone know why my monthly Broadband bill has gone up from £32 to£42 without warning or consultation ? Thanks.

KidOry by Joining in
  • 1 replies
  • 0 kudos

Reasons for no penalty release

I’ve been a customer for years. Always had my cctv server connected for remote notifications of security issues.server now will not connect although it connects on BT and TALKTALK.this happened when VM upgraded my speed without asking or requesting a...

rprydd21 by Tuning in
  • 2 replies
  • 0 kudos

Resolved! Cancel 1 of 2 online orders

Hello,I placed an order for a new broadband package online, but realised I'd done it for wrong package only when reviewing the contract documents that were sent over.So I placed another order for the correct one.And now I'd like to cancel the first o...


I have a plan @£79 p mth. I got a bill for £187. I rang and told you. You apologised and said it would be rectified. You then TOOK £187. I rang and complained. You said you would NOT return my money. But would deduct it from future bills. I said you ...


I know I am entitled to Netflix though Virgin media but when I try and use it on channel 204 its asking me to signin and it will not accept the VM signin but it works with my current Netflix signinI currently have a contract with Netflix which I will...

NikosP by Joining in
  • 3 replies
  • 0 kudos


Hi Im hoping for some advice please.We decided to cancel Virgin Media, tv, phone, sim and have a delay from our new provider putting in a new internet line. We phoned VM and asked for our disconnect date to be moved back a few weeks which they agreed...

Sanfox by Joining in
  • 2 replies
  • 0 kudos

Not received the welcome email

Hi,I signed up for broadband and TV over a week ago but l haven’t received a welcome email yet.I was told on the call that I should receive the email in a day or two but as yet no email. I’ve check the junk and spam folders and it’s not in there eith...

MTB_loon by Joining in
  • 6 replies
  • 0 kudos