Hello,I notice this is a very common issue and has been for at least a few years.I cannot access my bills after logging in. I do not get a paper bill anymore and so I need to view it online. I recently changed to a new contract said to be £39 per mon...
Hi. I am struggling with my online account and cannot set it up as my gmail had a typo when they set it up. Can i have this changed please?
Hi has anyone had their new contract cancelled only to be offered a more expensive one?In February I was offered a new contract 2 months before current one expired, so I renewed it and signed the agreement as it was a good deal.Then recently I receiv...
I received an offer by e-mail 0n 6/5/24 saying that if I renewed early (by 2 months) I could get £35 off my renewal price (£67 pcm instead of £102 in July). I had been paying just over £64 till May, so I took the offer. Back came notification that...
For the past 5 months or so i have been charged £18.99 a month on top of my usual package. Customer service say i must have signed up for Netflix on my V6 box but i havent. I have phoned customer services each month to be told they will cancel it and...
I ordered VM Broadband, TV and Phone services yesterday as a new customer.My pre contract information came through, all details correct.I have since received various communication by email from Virgin regarding my installation etc and the final chara...
Moved house last week (18th April) and ever since i have been unable to access Netflix as it is now asking to update payment, i have Netflix standard as part of the Big Bundle package and worked fine at my old house. I have spent many hours/days on t...
Hi I am having issues trying to explain to the Virgin media agents over the phone that my Virginmedia contract has been changed without my Authority. I have been paying £38 per month for my bundle without any issues and In April went up to £41.34. Ye...
Hello,My contract was coming to an end and i was getting emails regarding a renewal. I went onto the online service and found that i could go up to Gig 1, and the contract says that the initial monthly cost is £35 a month, then £95 after month 19, 18...
Signed up to virgin on the 3rd may online told them the day I wanted it installed which was the 13th May. Got email with my contract. Waited in all day for engineer not to turn up. I can’t contact them coz I’ve not been sent an account number. Any he...
