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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 14987 Views
  • 0 replies
  • 7 kudos

Changing Direct Debit Details (Broadband)

Hi all,I am new to this forum. I hope you can help me with the issue as titled.I have been using VM Broadband for a few months and just wanted to change my DD details. As I tried to do it at the 'Change Direct Debit' on the VM page, I noticed an inst...

terryfat by • Joining in
  • 272 Views
  • 2 replies
  • 0 kudos

Account issues

Hi I left VM for around a month and then resubscribed and I used my same blueyonder account credentials which were working ok for the last couple of months.I have tried to login to webmail and VM account and I can no longer access them. I spoke to so...

Incorrect credit report default

Hi, I closed my Virgin broadband account in December 2017 by phone call. I did not hear from them again. Today when applying for a mortgage I see that one credit reference agency has logged a missed payment against my name. This payment of £10.35 fro...

Credit default

I need help getting to the bottom of this problem has I haven't had virgin media for 5 years and I have no outstanding debt on the account but I have a default on my credit score. I have rang virging media and got passed from pillar to post about thi...

Constantly incorrect bills. PLEASE HELP!

I was promised a package price of £22.95 per month for my broadband. I paid a one off charge of £15 for my StreamBox. Every month I am having to contact VM via telephone or WhatsApp because every month since I joined I am getting charged the wrong am...

wesw82 by • On our wavelength
  • 478 Views
  • 5 replies
  • 0 kudos

Yet another cancellation issue.

So yet another cancellation issue if anyone from the forum team can help.I have cancelled my virgin media contract via post, letter was sent to the Sunderland address and received on the 19th November which I have proof of so we are now well over the...

JamesC81 by • Joining in
  • 405 Views
  • 7 replies
  • 0 kudos

Account number

HiI haven’t received a welcome package for my virgin media therefore I haven’t got hold of my account number therefore, I can’t pay my bills the guy who installed my wifi took my email and told me he would send me the welcome package with the account...

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