Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi everyone, I just got the January bill on 17th, which said I owned from last December bill for Package£28 + late fees£7.5, plus the January bill £28 in total £63.50. But the fact is I did the payment £28 for December bill on 17th January, the only ...
I have started a conversation via the chat bot several times now and it just disappears.This experience of trying to talk to an AI computer is so bad that I am having second thoughts of whether I should even stay with virgin.
When I contacted virgin media by phone some months ago i was impressed that they seemed to have improved their customer services.Oh dear not so. I received my virginmedia bill which includes a landline. There was a charge over and above my package. L...
Still no Netflix after 6 weeks of trying. Virgin now tells me to contact Netflix direct. After talking to Netflix, I'm told Virgin has cancelled my subscription.
I have broadband and telephone and thinking of cancelling, how do I find or calculate 'the minimum cancellation period' and can I just tell accounts not to renew the contract?Thanks, Dave
Dear vm.We are not currently customers but we were planning to switch over soon as new fibre has been laid in our area. (Cm8 2) However are now wondering whether to bother, as my next door neighbour had their fibre fitter on the 16/01/2024. The inst...
I have read several posts regarding my issue most of which are from last year so asking now so it is recorded on the Forum. Like others I have left VM towards the end of November. VM advised they would send packaging - they did not and then asked me ...
Hi.I tried moving home back in August and set up a VM account but the house sale fell through, and after cancelling Virgin Media and setting it up again after I moved property back in October, my account number now links up to my old account when I t...
I tried the 0345 454 1111 number recently as I had a question about an upgrade that didn't seem to go through. Every option barring reporting a fault says "thanks. We've sent you a text. Please click the link for more help. Goodbye". The talk to some...
I changed my contract in December to drop TV and was sent a box to return my Tivo equipment. This was done on 3rd January through local Yodel package return shop. On 11th Jan. I received an email from Virgin saying 'We need to collect our kit, if it...
