Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
HelloCould someone who can look into account queries PM me as I sent a registered letter to cancel by registered post which was received by Virgin on 1st March but as yet I have not had any response. I would be grateful if you could give me an updat...
Hi,Sadly we need to now use our existing Lasting Power of Attorney in respect of my wife's mam to manage her account. I've seen on here that rather than send in paper documents we can use the electronic government service that we're registered for to...
I have been having ongoing trouble with Virgin Media since they incorrectly cancelled my new contract on 10th January. I have since spent over 12 hours ringing them, never getting the same person twice I might add, often connected to an overseas call...
Hello, I have a new customer account and I can't register for an online account as no matter the password it tells me I can't have that password - even when I follow its advice, the password obeys all the rules on password strength etc.It is incredib...
Hi when I signed up. I was supposed to get a free tv. It’s still not arrived and I’ve heard nothing back about it. I’ve phoned but it took almost half a hour to explain to the person on the phone what I wasn’t due to language barrier. please help
What do I do with my old virgin boxes and router
Help! Been trying to cancel my account every day for over a week now! I moved out of my mums flat and moved with partner who already has broadban last week. Mum getting broadband installed tomorrow (not virgin). Unfortunately ive tried and failed to ...
I've just been sent a new contract by Virgin Media for Broadband and phoneline.Please can you confirm that this will be exempt from the 1st May 2023 price rise?
Hello, I have only recieved the pre-contract information for my selected deal and have not recieved a contract therefore do not have the relevant account number/area reference information to proceed with account creation on my virgin media.
HiI've been waiting for the Netflix activation email since upgrading to Maxit TV but still nothing. Please could someone help me resolve?ThanksSam
