Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Resolved! Cancel by post not responded to

HelloCould someone who can look into account queries PM me as I sent a registered letter to cancel by registered post which was received by Virgin on 1st March but as yet I have not had any response.  I would be grateful if you could give me an updat...

daveyge by Joining in
  • 5 replies
  • 0 kudos

Resolved! Activating a Lasting Power of Attorney digitally

Hi,Sadly we need to now use our existing Lasting Power of Attorney in respect of my wife's mam to manage her account. I've seen on here that rather than send in paper documents we can use the electronic government service that we're registered for to...

IainR1 by Joining in
  • 2 replies
  • 0 kudos

New contract / Overcharge

I have been having ongoing trouble with Virgin Media since they incorrectly cancelled my new contract on 10th January. I have since spent over 12 hours ringing them, never getting the same person twice I might add, often connected to an overseas call...

You can't use that password

Hello, I have a new customer account and I can't register for an online account as no matter the password it tells me I can't have that password - even when I follow its advice, the password obeys all the rules on password strength etc.It is incredib...


TV has never arrived

Hi when I signed up. I was supposed to get a free tv. It’s still not arrived and I’ve heard nothing back about it. I’ve phoned but it took almost half a hour to explain to the person on the phone what I wasn’t due to language barrier. please help

Resolved! Help trying to cancel broadband

Help! Been trying to cancel my account every day for over a week now! I moved out of my mums flat and moved with partner who already has broadban last week. Mum getting broadband installed tomorrow (not virgin). Unfortunately ive tried and failed to ...

Price Rises

I've just been sent a new contract by Virgin Media for Broadband and phoneline.Please can you confirm that this will be exempt from the 1st May 2023 price rise? 

JC110 by Joining in
  • 6 replies
  • 0 kudos