Forum Discussion

Voluptasse1's avatar
Voluptasse1
Tuning in
3 years ago

Why are you charging me for Netflix

I have been billed for Netflix when I have my own Netflix and pay for it through them. I cannot afford to pay this twice, I want it cancelled now please. You have no right to do this.
Voluptasse1's avatar
Voluptasse1
Tuning in
3 years ago

I really don’t understand why you have done this and created problems for people. I had no issue before using the app as normal. 

ridiculous. 

Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
3 years ago

Hi Voluptasse1, 

Thanks again for replying. 

I think there may be some confusion here. This isn't something we could have done. The only way this can be added is on the physical box itself. We are not able to add Netflix billing to your account at all from this end. 

Thanks, 

  • Voluptasse1's avatar
    Voluptasse1
    Tuning in
    3 years ago

    No there is no confusion. I signed into Netflix and you have added it to my bill. It’s crystal clear.

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Voluptasse1 thanks for your reply.

      As mentioned, if you have signed into Netflix via Virgin Media, it is Netflix who add this to your Virgin Media bill - we do not interfere here.

      Please kindly contact Netflix and they can resolve things for you.

      Many thanks