Forum Discussion

Voluptasse1's avatar
Voluptasse1
Tuning in
3 years ago

Why are you charging me for Netflix

I have been billed for Netflix when I have my own Netflix and pay for it through them. I cannot afford to pay this twice, I want it cancelled now please. You have no right to do this.
Voluptasse1's avatar
Voluptasse1
Tuning in
3 years ago

I logged into my OWN Netflix which asked me to put a pin in as for some reason you had kicked me out. I would like this removed immediately please. I am struggling already and I cannot afford to pay for Netflix twice. 

Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
3 years ago

Hi Voluptasse1, 

Thanks for coming back and confirming it was your own Netflix account. If this is the case then when you've selected to pay via your Virgin Media bill this would take over the original payment method on file so you wouldn't have paid twice for the same month. You can check this in your Netflix billing. 

As mentioned above, to remove Virgin Media as your billing option, you'll need to log in to your Netflix account and update your payment method. We're unable to start or stop the billing from here. It has to be done directly via Netflix. 

Many thanks, 

  • Voluptasse1's avatar
    Voluptasse1
    Tuning in
    3 years ago

    I really don’t understand why you have done this and created problems for people. I had no issue before using the app as normal. 

    ridiculous. 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Voluptasse1, 

      Thanks again for replying. 

      I think there may be some confusion here. This isn't something we could have done. The only way this can be added is on the physical box itself. We are not able to add Netflix billing to your account at all from this end. 

      Thanks, 

      • Voluptasse1's avatar
        Voluptasse1
        Tuning in
        3 years ago

        No there is no confusion. I signed into Netflix and you have added it to my bill. It’s crystal clear.