Forum Discussion

c4mpbell's avatar
c4mpbell
Joining in
10 months ago

Virgin media router returns

Hi i have received an email from Virgin media today stating they would be coming to collect my Hub after my upgrade last month. I did not organise this and was surprised to see that on the day they were proposing to come calling they have contacted me rather than some form of comms first. 

I have shipped this order back via the Yodel service and i can see when i log into the collect plus Yodel service that the item is stuck in transit at Yodels end, have proof of this and can provide shipping info to Virgin media

I have heard Virgin Media will start trying to issue a fine for equipment unreturned but through no fault of my own the equipment is stuck in transit. How can someone from Virgin Media resolve this? Attempts to navigate the myriad of forums, and lack of ability to find a way to reach a human i find myself posting in here looking for assistance please.

Thanks, Campbell

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    10 months ago

    I had that issue with my returns a good while ago.  It never got past the "Processed at National Hub", and never heard anymore about it.  Never received any letter though.

    In fact I still have the postage receipt from the Yodel Drop Off shop  🙂  

  • c4mpbell's avatar
    c4mpbell
    Joining in
    10 months ago

    Does anyone know how can get an admin from Virgin Media to follow up on this to assist with the issue?

     

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      10 months ago

      Hey c4mpbell, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

      When did you send this back?

      With the long bank holiday just gone they could of been on a limited staff, has it been longer than 14 working days at all?

      • c4mpbell's avatar
        c4mpbell
        Joining in
        10 months ago

        Hi Matt,

        As can see from the shipping info above its been at the Yodel hub since 29th.

        Possible it will move onwards again, its does tie in with the Easter weekend.

         

        However how do i ensure Virgin Media are not trying to chase me for a late return and make sure they progress the return if it doesnt move on?

        Thanks, Campbell