Unable to log in

[Emmalou0810]

Hello

I have never logged in online and therefore have forgotten my password. The password reset link doesn't work and does not send me an email (checked spam etc and tried multiple times over the past few weeks).

Please help!

[Client62]

If the email does not come through, suspect VM have your email spelt incorrectly.

[Daniel_Et]

Hi @Emmalou0810 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

What stage are you able to get up to when clicking on the "Register" button here? Is it being confirmed that there's already an account set-up or are you being allowed to go through the process of setting up an account?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Emmalou0810]

I feel very silly! I must have never registered - Thank you for your help! I'm all set up now

[Kath_F]

Hi Emmalou0810, 

Thanks for coming back to us on this one to update us. We're glad the issue was figured out and you were able to get sorted. 

If you have any further queries or questions, pop back and let us know. 

Thanks,