Password Reset Email Not Recieved
Seems to be a common issue here, I have been trying to get in touch with VM for months in order to notify them that I was moving home, however I lost my password. I tried to reset it, but I haven't received the email that allows me to change it. I have tried 10 + times to do this and checked in the spam folder for it. It seems there is a fault with the VM system that needs to be fixed. I also can't talk to another human being on the phone as the bot asks for characters from the missing password in order to put me through to a team member, which I don't have and can't reset. Consequently, I haven't been able to inform them of my moving home and I am spending money on an inactive router. Has anyone been able to resolve this? Or is there an administrator who can assist and help with the password reset?
Unable to reset MyVM password
Hoping to find some help here. I've been trying to reset the password for my MyVM account, but getting nowhere. I can provide the e-mail and answer the security questions but when it comes to reset the password it gives me "Sorry, there was a problem registering that password. Please choose a different one." every time. I have tried longer and shorter passwords, ones with lower case letters, higher case letters, numbers, special characters, etc. and it seems to make no difference, I face the same issue each time. I need access to my account and it's somewhat infurating to be faced with this seemingly insurmountable obstacle. Please help!