Forum Discussion

Natakutoo's avatar
Natakutoo
Tuning in
11 months ago

Unable to reset MyVM password

Hoping to find some help here.

I've been trying to reset the password for my MyVM account, but getting nowhere.

I can provide the e-mail and answer the security questions but when it comes to reset the password it gives me "Sorry, there was a problem registering that password. Please choose a different one." every time.

I have tried longer and shorter passwords, ones with lower case letters, higher case letters, numbers, special characters, etc. and it seems to make no difference, I face the same issue each time.

I need access to my account and it's somewhat infurating to be faced with this seemingly insurmountable obstacle.

Please help!

MYVM
password
  • David_Bn's avatar
    David_Bn
    Forum Team
    11 months ago

    Thanks for reaching out to us Natakutoo and welcome back to our Community Forums!

    Sorry to hear of the issues with the resetting of the password on your account.

    Can you please confirm if you've been able to attempt alternative browsers, or clearing the cache on the browser you're using to see if you can get this through?

    Thanks,

    David_Bn