Unable to link VM / O2 Accounts
Like many others, this is my last resort. I'm a returning customer (Well over five years since I've dealt with Virgin media, now I remember why I switched in the first place...) Eager to get on and change preferences such as eBlilling, however, despite multiple days & countless attempts.. I've attempted changing my email address so many times, I've created burner emails. Etc etc. Nothing has worked, every single swapped email has been triple checked I'm also using the account number provided by the first bill I've received as well as the area code.. Supposedly, according to the top moderation post, this issue has been fixed, but clearly that isn't the case, or they have an email address on file that I haven't touched since I left the service many years ago. Can I please get this resolved as a matter of urgency, over a week now I've tried to resolve this myself & none of the information through any platform (Including the forums themselves.) Have been any help.
Unable to reset MyVM password
Hoping to find some help here. I've been trying to reset the password for my MyVM account, but getting nowhere. I can provide the e-mail and answer the security questions but when it comes to reset the password it gives me "Sorry, there was a problem registering that password. Please choose a different one." every time. I have tried longer and shorter passwords, ones with lower case letters, higher case letters, numbers, special characters, etc. and it seems to make no difference, I face the same issue each time. I need access to my account and it's somewhat infurating to be faced with this seemingly insurmountable obstacle. Please help!
