VM O2 Account Linking

Question

We have all seen the large amount of new customers not being able to manage there account. Is there some way for the team to fix this as some seem to get a private message.

As well is there a ETA for a fix, or is the only option to those of us within the 14 days, cancel and move on to another provider?

In advance I have checked the FAQ links that have been sent out and did not help address or fix the issue at all

Any help or I, and I’m sure others, are just going to have to cancel and move on

Adduxi · Answer

Just be very aware of the 14 day time limit if thinking of cancelling.&nbsp; &nbsp;Don't let the clock tick over whilst waiting for a resolution ...

Martin_N · Answer

Hi Crazyere,
Thank you for your post and welcome to the community.&nbsp;
We're sorry for any issues you're having with your online account.&nbsp;
To confirm, is this the page you have already checked out: https://www.virginmediao2.co.uk/help/identity
^Martin

Crazyere · Answer

Yes that is the page Martin, any help you can provide would be much appreciated as I don’t want to cancel but feel if this is not sorted I have to. Thanks in advance&nbsp;

Martin_N · Answer

Thank you for that. Can you confirm the specific issue you're having with registering your online account?
^Martin

Crazyere · Answer

i keep receiving reminders and suggestions I need to sign up for a Virgin Media account yet, as is the same with everyone else I am told that’s not the email of my Virgin Media account and that they don’t match etc etc&nbsp;

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VM O2 Account Linking

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