Refund for something didn't want
I accidentally clicked on an adult channel. I was browsing through the channels, and it said Press to preview.' I thought that's all it would do. But it didn't. And it ended up paying for something I didn't want to watch. As adult stuff can be found online. And I've been charged. And would like to try get this resolved. And dont know how to got about it please help. regards,75Views0likes2Comments
VM O2 Account Linking
We have all seen the large amount of new customers not being able to manage there account. Is there some way for the team to fix this as some seem to get a private message. As well is there a ETA for a fix, or is the only option to those of us within the 14 days, cancel and move on to another provider? In advance I have checked the FAQ links that have been sent out and did not help address or fix the issue at all Any help or I, and I’m sure others, are just going to have to cancel and move on150Views0likes6CommentsCan't register for Virgin Media account
Hello, I am a very recent client who made a broadband contract with Virgin Media. I am trying to register for an account, however when I try to setup my password, the page goes to an infinite loop and doesn't update from there. I have been trying since yesterday and tried registering on different devices and different browsers and I always get the same result. Would it be possible to help me sort this issue out?Solved262Views0likes3CommentsPassword Reset Email Not Recieved
Seems to be a common issue here, I have been trying to get in touch with VM for months in order to notify them that I was moving home, however I lost my password. I tried to reset it, but I haven't received the email that allows me to change it. I have tried 10 + times to do this and checked in the spam folder for it. It seems there is a fault with the VM system that needs to be fixed. I also can't talk to another human being on the phone as the bot asks for characters from the missing password in order to put me through to a team member, which I don't have and can't reset. Consequently, I haven't been able to inform them of my moving home and I am spending money on an inactive router. Has anyone been able to resolve this? Or is there an administrator who can assist and help with the password reset?173Views1like6Comments
Unable to reset MyVM password
Hoping to find some help here. I've been trying to reset the password for my MyVM account, but getting nowhere. I can provide the e-mail and answer the security questions but when it comes to reset the password it gives me "Sorry, there was a problem registering that password. Please choose a different one." every time. I have tried longer and shorter passwords, ones with lower case letters, higher case letters, numbers, special characters, etc. and it seems to make no difference, I face the same issue each time. I need access to my account and it's somewhat infurating to be faced with this seemingly insurmountable obstacle. Please help!1.8KViews0likes1Comment
