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The red light on the hub is still constant after all help site suggestions

ShantyMan2
Joining in

The hub is very hot and I ned to keep it cooler with a fan, I notice others have the same issue but I cant find how to arrange a technician to visit

3 REPLIES 3

Robert_P
Forum Team
Forum Team

Hi ShantyMan2

 

Sorry to hear of the Hub issues experienced, we can understand the urgency and concern this is causing and you letting us know via the forums. Welcome to the community.

 

Please can you try this for me:

 

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.

• Switch the hub back on at the power. The Hub should now operate normally.

 

In the meantime, I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

 

Rob

ShantyMan2
Joining in

I have gone through all the actions suggested but hub still hot and red

Thanks ShantyMan2, if you could reply to our Private message we can get this addressed and resolved 😊