Solved
The frustrations of trying to renegotiate my contract by phone!
I've spent over an hour on the phone to a variety of call centres and retention teams. The initial call was terrible, unable to hear her, she couldn't explain packages, bills or options. I was finall...
I’ve just had the identical experience and just cancelled too. Been with NTL/VM for a similar time as you but finally got fed up with this stupid dance every renewal. The thing that peeved me off the most is their final offer was about 30% more than if I were a new customer!