Lost my renegotiated renewal contract made over phone call.
Lost my renegotiated renewal contract made over phone call.
After much annoyingly frustrating amount jumping through multiple hoops of trying to get through to customer service on 151 home phone, I got a difficult to understand Indian lady who wouldn't stop talking not giving me a chance to speak!
I phoned today 23rd May 2025 to check why I hadn't received confirmation of a renewed renegotiated contract I made on the 9th of May 2025 which I asked for and recorded the call!
Lady said there was no record of my call 9th may or any new negotiations?..well I have a recording proof you did!
She transferred me to retentions who put me on hold for ages she found the transcript of my call 9th may and confirmation of new renegotiated contract down from £70 to £35 month...no apologies so I made a complaint not happy bad service and having chase up things.
She raised it as a complaint and said my contract will be processed 3-4 days i demanded confirmation of my new £35 contract and confirmation of my verified call on 8th may.
What a headache!
Hi johnny64
Thanks for posting and welcome back to the community. Sorry to hear of this experience as it's not the level of service we aim to offer.
We can see from checking the system you've got this sorted since posting.
Please do pop back if you need further help.