Contract renegotiation
Having been out of contract with Virgin for a while, I used the Chatline yesterday to aim for a reduction in my TV package from £127 per month to approx £80. Their initial offer was around £99, which I managed to get reduced to about £92. Apparently Virgin's best price. However, following advice from Martin's Money about possibly obtaining a better price from another agent, I contacted the Chatline again this morning. After one false start with an agent whose English and comprehension were terrible, I then got transferred to a Customer Services bod. Her supposedly "best offer" was a package that combined TV and Broadband for £99, despite my making clear that I wanted TV only. When I asked her whether the £92 deal of yesterday had "disappeared", all the agent would say is that she had applied the best available discounts.
So I would be grateful for a steer on next steps. Should I try one more time for a better price, and if so when? Or simply give my 30 days notice of termination and hope that Virgin will contact me with an acceptable offer at some point during the notice period?
Hello johncellis1,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with arranging a new package. As you have been advised by the other community members, we no longer offer TV only deals. Any offer that you would have been given by the team would have included a broadband connection. We wouldn't be able to help any further from here with a package change but you can have your package reviewed by our contracts team. Please give them a call on 150 from a Virgin Media landline or 0345 454 1111 opt 1, 4 and 4 again, this will get you through to the contracts team who will be able to look into this further for you.
Kind Regards,
Steven_L