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Taking Virgin Media to a small claims court

Joe180t
Joining in

Hello,

Wondering if anyone can help me taking Virgin Media to a small claims court? You need to name a person and address during the claim process. Would I be best using Lutz Scholes as the name? What is the best address?

The claim relates to my trying to cancel my service, and Virgin Media failing to disconnect me after the 30 days notice I gave back in February. It appears the Virgin Media representive I spoke to on 6 Feb failed in his duties, so when I rung up on 8 March as instructed to do so, to get disconnect, they wanted another 30 days notice! I'm now paying for a service I don't need and don't want. After today's phone call to Virgin Media they claim someone will ring me back in 7 to 10 working days and will disconnect me then. As I've spoken to three people already and I've either been misinformed or lied to, I'm not confident I will get the phone call. By the end of March Virgin Media will be owing me around £100, and want to be ready with the small claims court submission.

 

Thank you

Mr Turner

1 ACCEPTED SOLUTION

Accepted Solutions

Ernie_C
Very Insightful Person
Very Insightful Person

You’d be better formally complaining to Virgin Media before going to ADR (Ombudsman Services) before going to small claims.

Complaint Process : https://www.virginmedia.com/help/complaints

Ombudsman Services : https://www.ombudsman-services.org

 

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8 REPLIES 8

Ernie_C
Very Insightful Person
Very Insightful Person

You’d be better formally complaining to Virgin Media before going to ADR (Ombudsman Services) before going to small claims.

Complaint Process : https://www.virginmedia.com/help/complaints

Ombudsman Services : https://www.ombudsman-services.org

 

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japitts
Very Insightful Person
Very Insightful Person

To add to Ernie's excellent advice, VM is a limited company and so can be named on any legal claims. But any judge worth their salt will expect claimants to exhaust all non-legal avenues before resorting to court action.

VM subscribe to ADR via Ombudsman Services, and you would be expected to have exhausted that before going straight to a court claim.

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Yes, a complaint has apparently been made on my behalf by the VM representative today. I'll see what happens from that, and take it from there. Thank you.

用心棒
Very Insightful Person
Very Insightful Person

Consider also putting in a Subject Access Request  for either all of your data or a specific period of interest to see what audio recording or agent notes exist, read more here Online Subject Access Request FAQs | Virgin Media Help

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Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi @Joe180t,

Thank you for your post and welcome to our forums 😊

I am so sorry this was not actioned correctly for you and that you have not had much help from our team on this.

I would love to take a look into this for you to see what has happened.

I will pop you over a PM and we can go from there.

Zoie

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi @Joe180t,

Thank you so much for messaging with me, I am so glad I could help you with this and all is looking good now. Please pop back if you have any issues. We will be here to help 😃

Zoie

laraathey
Joining in

Dear Mr Turner,

I am also at the end of my wits with one side,  Virgin Media requesting to collect equipement and from the other side, requesting payments. Did you manage successfully take the monstrous organization to small court claim or at least submit ombudsman complaint? thank you for sharing L

Hi @laraathey thanks for posting and welcome to our community.

Sorry to hear you're unhappy with the billing and customer service you've received.  And for any inconvenience your experience may be causing. I would like to take a look on your behalf. I am going to send you a private message.  Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R