You’d be better formally complaining to Virgin Media before going to ADR (Ombudsman Services) before going to small claims.
Complaint Process : https://www.virginmedia.com/help/complaints
Ombudsman Services : https://www.ombudsman-services.org
You’d be better formally complaining to Virgin Media before going to ADR (Ombudsman Services) before going to small claims.
Complaint Process : https://www.virginmedia.com/help/complaints
Ombudsman Services : https://www.ombudsman-services.org
Yes, a complaint has apparently been made on my behalf by the VM representative today. I'll see what happens from that, and take it from there. Thank you.
Consider also putting in a Subject Access Request for either all of your data or a specific period of interest to see what audio recording or agent notes exist, read more here Online Subject Access Request FAQs | Virgin Media Help
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