TNT Sports Disappeared and nobody will help!!

[H3lp236]

Hi there,

I hope someone can help as I am getting very frustrated. I upgraded to the TV 360 package in June and no longer have access to TNT sports, everything on my account says I should have it but when I spent 2.5 hrs on the web chat they told me I need to subscribe and pay £22 a month. When I upgraded it said everything would stay the same and I have an email and contract that says this including TNT Sports.

There no longer seems to be a phone number so I can speak to someone, can anyone help? 

thanks

 

[H3lp236]

Email confirmation from June

 

 

[Daniel_Et]

Hi @H3lp236, thank you for your post.

We're sorry to hear about the poor experience you've had and that you feel this way 😔

I can see you've spoken to the team since you posted. Has the issue now been resolved?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[H3lp236]

Yes the team in retentions were very good and sorted the situation.

thanks for your reply