Switch to e-billing same old problem

[TAD6]

Hi,

I am trying to switch my account over to e-billing.

I don't have the profile tab on the my virgin media account so it's impossible to see how to do this.

I have wasted so much time on this, as I can see have many others, can anybody help please....

Thanks in anticipation

[Kath_P]

Hi TAD6, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some issues signing up to e-bills. This is something we can certainly help you with but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,