Forum Discussion

Aaron236's avatar
Aaron236
Tuning in
2 years ago

Speak to a human

Is there any way I can speak to a human about support with my bill? The AI services doesn't give me options for the issues I have and just end up in a viscous loop of same questions.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    There is no direct phone number. This may help you, try pressing random numbers quickly. This has helped me in the past with this type of system. A VM staff member will get to your post in a day or so.

    • Aaron236's avatar
      Aaron236
      Tuning in
      2 years ago

      Considering we are paying for a service with no real customer service I feel this very discouraging staying with virgin if all we can do it talk to an AI

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 years ago

    Hi Aaron236 thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

    We can certainly help to look into this for you, are you able to provide any information as to what this is regarding please?

    Many thanks

    • Aaron236's avatar
      Aaron236
      Tuning in
      2 years ago

      I have had my services restricted due to me loosing my job a week before Christmas and was wondering if virgin offer any help at all while I'm transitioning into another job

      • Zach_R's avatar
        Zach_R
        Forum Team
        2 years ago

        Hi Aaron236,

        Thank you for expanding on this. You'll definitely be able to speak with a member of the team when you call, but you will need to select the most relevant options on the call menu to reach them.

        What happens exactly when you call? Would you also mind confirming the number that you've been calling?

        Thanks,