Rolling credit team - how long to respond?
Can anyone advise how long it takes for the "Rolling Credit" team to actually apply a rolling credit to a customer's account? I was verbally advised by a person in the "Customer Relations" team that...
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Does anyone know how long it takes VM to pay a sum of money back to my account as compensation for the inconvenience and time spent raising a complaint against the company? I have received an e-mail saying that my complaint has been upheld and that a sum of money will be credited to my account. Any indication of when I will receive this credit? Will my next monthly direct debit be adjusted to take account of this credit?
Has anyone else been in this situation, and what was the outcome?
